Supplier data
- Company name: VIS DE VISCRI SRL
- Address: Viscri Village, no. 32, Bunești commune, Brașov County, 507039, Romania
- VAT number: RO38529751
- Trade register number: J8/3146/2017
General conditions
This document regulates the conditions under which you can benefit from the services we offer. By making a reservation or benefiting from the services we offer, you express your acceptance of the content of these terms and conditions.
The services offered by the Supplier include:
- Accommodation / Restaurant / Bar / Other services (activities and relaxation areas)
The number and type of rooms available for booking can be found in the available booking platform at viscri32.pynbooking.direct.
To book the entire resort, we invite you to contact us before booking, so that we can send you personalized offers.
Viscri 32 is a resort intended mainly for adults, the access of children (people under 18) being allowed only with strict supervision of adults.
Accommodation
Check-in
Access to the property is allowed from 14:00 on the first day of accommodation, except for guests who have booked lunch on the day of arrival, starting at 13:30. Rooms can be occupied from 14:00.
Check-in will be done only on the basis of an identity document: identity card, a passport or driver’s license. In the absence of an identity document, the reservation will be canceled and access to the property will not be allowed, Viscri 32 not assuming any responsibility for any damage thus suffered.
After 21:00 it is no longer possible to check in, the reserved room will be available only the next day starting at 13.30.
At the accommodation you will receive a key for your room. Please take care of it or you can choose to leave them in our care if you go hiking. If the key to the entrance to the room and / or the key to the access to the property is lost or damaged, the replacement costs you will have to assume are the following: 100 lei for each key.
Check-out
The room must be vacated by 11:00. On the premises, there is no: easy wheelchair access, laundry service, TV, refrigerator / minibar in the room.
Meals
Breakfast is included in the accommodation package purchased by the Client.
Additional meals: lunch, dinner and snacks can be purchased by the Client from the hotel restaurant. For lunch and dinner, the Supplier provides the customer with set menus, but we will try to take into account food preferences or allergies.
- for lunch (EUR 17 / person):
- for dinner (EUR 17 / person):
The program of dining and the operation of the bar will be brought to the attention of customers by displaying on location.
It is possible to cancel meals free of charge strictly in case the guests cancel the order at least 24 hours before the day for which the order is canceled, if it was communicated on the spot; if packages called “Half Board” or “Full Board” have been purchased in advance, it is not possible to cancel the meals already purchased, being applicable the payment and cancellation policy from the moment of booking.
It is forbidden to consume food purchased outside the Viscri 32 resort.
Serving alcoholic beverages
Viscri 32 has a bar license and complies with the legal provisions applicable to the sale of alcoholic beverages. We do not serve alcoholic beverages to persons under 18 years of age.
Access with drinks bought outside of the retreat is strictly forbidden inside Viscri 32. Consumption of alcoholic beverages from outside Viscri 32 on the premise (cottages, relaxation areas, yard, restaurant, etc.) will be sanctioned with the immediate cancellation of the reservation without any reimbursement of the amounts already paid.
Activities and relaxation areas
The area where the Viscri 32 location is located is a hilly area, so it is addressed to people who are familiar with the specific activities, conditions and risks. Viscri 32 reserves the right to delimit some spaces within the resort to which the Client does not have access.
Customers fully assume all risks related to exploring the perimeter of the resort or access to relaxation areas, which are located in a rugged environment and may be difficult to access for some people.
CUSTOMERS ‘ACCESS AND PARTICIPATION IN ANY OF THE ACTIVITIES OFFERED ON THE VIS DE VISCRI SRL PROPERTY IS STRICTLY THE RESPONSIBILITY OF THE GUESTS. VISCRI 32 DOES NOT ASSUME ANY RESPONSIBILITY WITH REGARD TO THEIR SAFETY, INTEGRITY, AND HEALTH.
Any attempt to operate the heating equipment is prohibited: stoves, fireplace, boiler. In any situation it is mandatory to request the assistance of the Viscri staff 32.
It is forbidden to move any hammock already installed in our location.
CONFIRMATION AND MODIFICATION OF RESERVATIONS
Any reservation made by the Customer is considered confirmed and produces legal effects only after it has been confirmed by Viscri 32 by an email sent to the Customer and only if the full price has been validly paid. Reservations can only be changed with the express consent of Viscri 32.
Requests to change reservations that have not been approved by Viscri 32 do not entitle the Customer to a partial or full refund of the price paid. All reservations depend on the availability of accommodation.
Viscri 32 reserves the right to refuse any reservation, without restrictions, without compensation, at its discretion, before it is confirmed.
Viscri 32 reserves the right to cancel any reservation for justified reasons, with the obligation to refund the amounts paid in advance, the customer not having the right to make any claim or claim for compensation for any damage thus suffered by Viscri 32.
If the Client does not show up on the date of arrival stipulated in the reservation, he is not entitled to a refund of the amount paid in advance.
The amounts related to the unused services or the reserved services, but not requested, or modified, during the Client’s stay (accommodation, breakfast, additional meals) will not be refunded.
If a Client chooses to vacate the room before the term stipulated in the reservation, Viscri 32 has no obligation to partially refund the price paid. Viscri 32 will not refund the money paid for bookings made and confirmed, as they are non-refundable.
Methods of payment, guarantees
All payments that have not been made online in advance will be made in cash at check-in or with one of the Mastercard or Visa cards. Payment with American Express, Diners Club cards, other types of cards, checks or holiday vouchers is not possible.
If the identity of the cardholder used for payment is different from that of the person listed as the holder of the reservation in our system, it is necessary and mandatory to present the identity card of the cardholder used.
For any payment made to Viscri 32, a tax receipt will be issued, which you are obliged to keep until you leave the property. On request, invoices will be issued for the amounts paid to Viscri 32.
Payment for additional accommodation and services provided during the stay will be made at check-out, unless the parties have agreed otherwise.
It is mandatory to pay in full the value of the accommodation services at the time of booking the stay.
Payments to Viscri 32 for accommodation services can only be made by debit / credit card, and for meals and other costs during the stay the payment can be made in cash or by card. Credit cards accepted: Visa, MasterCard.
Pets
Viscri 32’s philosophy is to respect and embrace nature. However, access with pets inside Viscri 32 is strictly forbidden, given all the aspects indicated by these terms and conditions.
Prohibitions and responsibilities
Failure to comply with the Viscri 32 rules mentioned in this document or which have been brought to the notice of the Customer in other ways, or committing any acts that may affect the safety and security of the Customer, other guests or their belongings, Viscri 32 staff or collaborators or resort entitles Viscri 32 to immediately cancel the reservation of the Client and to request his departure from the resort.
The following activities are also prohibited inside the Viscri 32 resort:
- a) removing objects from the rooms outside them;
- b) excessive alcohol consumption or drug use;
- c) use of own audio systems (including portable speakers, high volume on the phone etc.);
- d) the use of drones or professional photo / video equipment without the prior consent of the Viscri 32 manager.
Any photo / video sessions within the resort will be carried out only with the prior consent, expressed in writing of Viscri 32.
Smoking is prohibited on the property of Viscri 32, except for places specially designed for smoking. Smoking inside the rooms or in other locations than those specially designed shall be sanctioned according to law and with the cessation of the right of residence.
The exceptions to this prohibition presuppose the existence of an operating license for the drone issued by the Romanian authorities in favor of the guest and obtaining an express agreement regarding the making of video material from Viscri 32.
Viscri 32 expressly disclaims any responsibility for the quality of drinking water from the spring which cannot be constantly tested.
Viscri 32 assumes no responsibility for absolutely any interaction with domestic, wildlife, insects, snakes, which may enter the property.
Guests expressly undertake to be vigilant and confirm that they have been notified of the existence of these types of hazards, specific to our area.
Viscri 32 assumes no liability for loss, theft or damage to guests’ property.
Viscri 32 does not provide storage services for guests’ personal belongings. Any person present on the property of Viscri 32 is liable for any damage caused to the property, staff or other guests, being obliged to fully repair the damages in accordance with applicable laws.
For the safety of guests, staff and the integrity of the resort, in case of violation of contractual provisions, if any person behaves inappropriately, has a aggressive behaviour, disturbs the other guests of Viscri 32 and refuses to comply with the rules, he/she is restricted from accessing the resort immediately, being invited to leave or be escorted from the premises, his/her contract being terminated, without the right to to reimburse the amounts of money paid or to claim compensation for the damage thus suffered.
The client will take care not to leave any of his/her children unattended within the resort.
The Customer is liable for all damages caused by Viscri 32 or to a third party, through his own fault or intent, his companion or a person responsible for the Customer. This liability also applies if the injured party has the right to claim compensation directly from Viscri 32.
Viscri 32 assumes responsibility for any damages caused to the Customer, which take place inside the resort, directly through his fault or that of his employees and undertakes to repair the damage thus suffered and proven.
Viscri 32 will not be liable for any current, eventual or future damage that did not occur through its sole fault.
Viscri 32 is not responsible for damages, injuries caused in the spaces where warnings and recommendations displayed by the accommodation unit are violated.
Force majeure
That cause or circumstance (for example: war, fire, flood, adverse weather conditions, power outage, strike) which the Contracting Party cannot control (force majeure), relieves either party of its obligations under the contract, until when these causes or circumstances persist.
The Parties agree to take all necessary measures to minimize the possibility of such causes and circumstances, and to remedy, as soon as possible, any damage or delay resulting therefrom.
In view of the actual location of our resort, Viscri 32 disclaims any responsibility for any case of objective inability to provide the necessary utilities, in any event of fortuitous event or force majeure that would affect the provision of services in favor of the guests. The parties classify as a case of force majeure any external event which makes it impossible for the resort to function in full or in part, including, but not limited to, extreme weather events, floods, riots, epidemics or pandemics, war, any measures by local or central authorities that prohibit or restrict the operation of the resort. The adoption of local or national administrative measures or the entry into force of legal rules which make it impossible or excessively onerous to provide the services provided by Viscri 32 are assimilated to the case of force majeure including but not limited to significant restrictions on the operation of accommodation units, the impossibility of providing bar and / or restaurant services, etc.
Modification of terms and conditions
We reserve the right to change, change or update these terms and conditions at any time without notice. We recommend that you check this document regularly for any changes. The changes will take effect within one day after their publication on the site, without prior notice. By using our services without express objection, you agree to the new changes.
Booking cancellation policy
Viscri 32 is a guesthouse with a limited number of rooms. For this reason, the cancellation policy is very strict.
If a reservation is canceled at least 14 days before arrival, the amounts charged will not be refunded but may be used at a later date, subject to availability.
If a reservation is canceled up to 14 days before the arrival date or in case of no-show, the entire value of the reservation will be paid to Viscri 32.